Online Banking Services

• Check your account balances, make transfers and review recent activity
• View, download print your statements and other documents
• Set-up and manage custom alerts for account activity
• Send Secure Messages

How to Enroll in Online Banking:

1. Go to https://www.elliottfcu.com and in the Online Banking box, click “Enroll Now.”
2. The online banking form will be displayed. Enter all the required information for the Primary Accountholder.
   *Please Note: The last 4 of your SSN, TIN, DOB and street number portion of address MUST match what is currently on your account records at the credit union for the Primary Accountholder.
3. Read the Online Banking Disclosure and agree to the terms and conditions by marking the check box next to it.
4. Check the large box next to “I’m not a robot” and select the applicable images, then click “Submit.”
5. The password page will display with your temporary login password. Then “click here” to return to the login screen.

First Time Logging into Online Banking

1. From the login screen, enter your default login information:
   • Your default username/login will be your member number.
   • Your email address is the one that was used during the enrollment process.
   • Your default password is the temporary password provided during the enrollment process. Click “Log In.”
2. A ‘Please update your account settings’ page will display. Please select an option as to whether you want us to remember the device you are currently on. Click “Continue.”
3. Enter your email address. If you wish to be added to the online banking email list, check the option box. Click “Continue.”
4. Choose a confidence word that will display when prompted with a security question. Add your TXT enabled phone to receive secure access codes in the future. Click “Continue.”
5. Re-enter your temporary password given during enrollment. Then, enter your new password and confirm your new password. Your password must be a minimum of 8 characters with 1 uppercase letter, 1 lowercase letter, 1 number and 1 special character. Click “Continue.”
6. The “update completed” message will display. Click “continue” to proceed to online banking.

How to View Account Activity

1. Log into Online Banking
2. The accounts page will be displayed. Select the account you wish to view by clicking on it.
3. The account details page will display. A list of recent transactions is shown at the bottom of the page; to view more, click the arrows or increase the number of items per page by using the drop-down menu next to the arrows.
4. You can filter account activity using the date range above or click on “Advanced Search” to filter by the transaction list.
5. You can print the transactions shown by clicking on the printer icon located in the right corner of the transaction list. You can also download your transaction activity by clicking “Download” and choosing the file type needed.
6. Click “Accounts” to return to the account summary page.

Download Account Activity

1. Log into Online Banking
2. Click “Download Transactions” located in the left menu.
3. Select the desired account and set the date range.
4. Select your download type. For help choosing a file type, click “Help” in the left corner.
5. Click “Submit.”

How to Transfer Funds

1. 1. Log into Online Banking.
2. Click “Transfer” on the menu. Choose the type of transfer you wish to complete.
3. Enter the necessary information:
   • Select “Transfer Immediately” or “Schedule for a later date.”
   • Choose which account you wish to transfer the funds from.
   • Choose which account you wish to transfer the funds into.
   • Enter the amount of the transfer. Optional: Add a short description for the transfer under “Transfer Comment.”
   • Choose whether you want the transfer to repeat.
   • Click “Continue Transfer.
4. The confirm transfer message will appear. Review the transfer details and if the information is correct, it will allow you to click “Confirm.”
5. The transfer confirmation message will appear. Click “Continue.” Please Note: If you wish to save the confirmation number, you will need to write it down. It will not appear again.
6. Click “Accounts” to return to the home screen.

How to Make a Payment

To make a payment on your loan or credit card from your account, follow the steps below:

1. Log into Online Banking.
2. Click “Transfer” on the menu.
3. Enter the necessary information:
   • Select “Transfer Immediately” or “Schedule for a later date.”
   • Choose which account you wish to transfer the funds from.
   • Select the loan you wish to make a payment to.
   • Enter the amount.
   • Choose whether you want the payment to repeat.
   • If you choose to schedule the payment, select the transfer date.
   • Click “Continue Transfer.”
4. The confirm transfer message will appear. Review the transfer details and if it is correct, you will click “confirm.”
5. The transfer confirmation message will appear. Click “Continue.”
6. Click “Accounts” to return to the home screen.

Access Bill Pay

1. Log into Online Banking
2. Click “Pay Bills” on the menu.

If you wish to enroll in our new and improved bill pay, click “enroll me” and follow the instructions

Set-up an Alert

1. Log into Online Banking
2. Click on “Communications” and then “Alerts” in the menu.
3. Use the “Select New Alert” dropdown menu to select the alert type you wish to set up.
4. Choose the account for which you would like to receive an alert. Enter the requested information (amount, check number, etc.) Click “next.”
5. Enter the message you want the alert to say. Example: “Checking account balance getting low.” If you wish to receive the account balance in the alert, check the box. If you wish to receive the available balance instead of the current balance, check the box. The available balance includes any pending transactions. Click “Next.”

How to send a Secure Message

1. Log into Online Banking
2. Click on “Communications” and “Secure Message.”
3. The message page will display. You can choose to send a new message, open a received message or search for a previous message based on topic.
4. To send a new message, click “New Message.”
5. The message form will display. Enter the message topic (Example: Missing Deposit), then type your message below and click “Send.”
6. To read a message, click on the message topic. To reply, type your response in the “Compose Message” section and click “Send.”

FAQS

How do I reset my online banking password?

Go to the online banking login screen and click “Forgot Password” to reset your password. *Please Note: You MUST have access to the email used on your account at enrollment. If you do not have access to that email or have been locked out, please contact us at 724-527-2822 so we may reset it for you.

How do I reset my login ID?

Go to the Online Banking login screen and click “Forgot Login ID” to reset your username. Or log into your account go to profile and click on “Login ID.”

How do I edit an alert?

In the alerts section, choose the alert you wish to edit from your list of alerts. Click through the “edit alert” screen to change your alert settings. You can also choose “Delete Alert” in the bottom left corner to remove the alert completely.

How Often will I receive my alert notifications?

Alerts will be sent 3 times per day. If you have opted to receive text-notifications, you alerts will come from a 10-digit phone number and will always include our email and name at the top of the message.

If you doubt the authenticity of an alert, verify the alert is one you set up on your online banking.

How do I transfer to another account number within online banking?

If you wish to view another account that you are a joint owner on within the same online banking login, we can manually link your accounts for you. Please send us a secure message with the account number you wish to link within online banking.